After-sales

Better after-sales service equals longer equipment life, and in addition to a longer warranty, we have prepared other services to ensure that your equipment is up and running. In order to meet the production needs of our customers, providing the machine is only the first part of the service, we can provide you with including and not limited to the following.

One-year warranty for all models

One-on-one technical guidance

Detailed video tutorials

Web-based and on-site troubleshooting services

Technical Support

We have a dedicated sales and engineering team behind our machines. Solving your equipment problems in a timely manner is always our service objective. With Rolam, technical questions about your equipment will be answered professionally. We offer a wide range of technical support to ensure that you can run an efficient production program.

Assist installation and commissioning

Remote technical guidance

Machine optimization support

Door-to-door assistance

Accessory Offerings

Rolam is equipped with a standardized spare parts inventory system, so that both wearing parts and customized requirements can be prepared as quickly as possible. The shortest delivery time and the best quality of spare parts are important reasons for you to choose us, to ensure the supply of critical parts to better support your production plan.

Provide wearing parts

Fast delivery

Meet the customized needs of special parts

Extraordinary measures in the face of urgent customer needs

Multi-directional services

In order to meet the various needs of our customers, we have prepared more comprehensive service options, not only to ensure that everything is responded to, but also to help you in the fastest and most convenient way. Rolam will prepare professional online customer service and experienced local field technicians to respond to your questions.

24/7 customer service response

Video remote guidance

Special foreign offices